Let Clarins answer your questions
We have answers to your most frequently asked questions on: Online orders, delivery & returns, my account, loyalty programs, products & services and our brand.
Frequently asked questions
How can I check the status of my order?
When you place an online order, you first receive an email confirmation with your order number; this is also your receipt. Once your order ships, you receive...
How do I change or cancel an order?
Orders are processed once they are submitted. We generally dispatch orders within the same day so it may not be possible to cancel an order once it has been placed...
My promo code is not working
Please check that your order meets the minimum requirement for the promotion, that the offer has not expired, or in the case of multiple offers that they can be combined.....
How do I return or exchange a product?
Products purchased on Clarins.com can be returned within 30 days of the original ship date. Please fill out the return form and follow...
How do I earn points?
With our Loyalty Program, when you place qualifying orders on Clarins.com, you earn points to use toward future purchases....
How do I proceed to get the 10% off of my first order?
Once you have signed up for Clarins newsletter on our homepage, your discount code will appear. You will also receive an email with your code for 10% off that you can apply to your first order...