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Terms & Conditions of Sale
Prior to submitting an order by clicking the ‘submit order’ button on the payment method page, please save or print a copy of these Terms and Conditions to keep on file for future reference regarding the order you are submitting. Please understand that if you do not accept these Terms and Conditions, you will not be able to order any products from our Site.
The following Terms and Conditions, as in force on the date of order, shall exclusively apply to the pre-contractual and contractual relationship between (a) Clarins Canada, Inc., (“Clarins”), whose registered offices are located at 815 Desserte Est, Autoroute 13, Laval, QC H7W 5N4, when acting as reseller of the products of this website (“www.clarins.ca”) OR, when acting as seller of the products on this website (“www.clarins.ca”), (the actual seller hereinafter referred to as the “Seller”, “we”, “us”) and (b) you (the “Buyer”, “you”, “your”) for the purchase by you of products and/or services (including software products).
Clarins Consumer Relations
815 Desserte Est, Autoroute 13,
Laval, QC H7W 5N4
These Terms and Conditions will supersede any and all other terms and conditions contained in or referred to in order(s), in correspondence or elsewhere and this notwithstanding any provisions to the contrary in such other terms and conditions. The Seller reserves the right to amend these terms and conditions at its sole discretion. Any amendments to these terms and conditions will become effective and apply to orders placed as from the sixtieth day following written notice of the amendments on www.clarins.ca or as from such later date as indicated in the notice.
2- Placement of order – Offer – Contract conclusion
Orders may be placed exclusively online at the website of the Clarins Shop at Clarins.ca (the “Site”) which is available in English and French. Before placing the order, the Buyer may review and change the order related data at anytime in the shopping basket area of the Site. The Buyer may identify and correct input errors at anytime, before finally submitting the order by clicking the "submit order" button, by reviewing the order and the price, reviewing the details of each product and selecting or deselecting a product.
The presentation of products on the Site does not constitute a binding offer from the Seller.
We reserve the right to limit the maximum product quantity and/or the maximum amount per order.
Orders placed by clicking the "submit order" button by the Buyer constitute a binding offer to us to enter into a purchase agreement. However, orders may be placed and transmitted only if the Buyer accepts these Terms and Conditions by placing a checkmark in the appropriate check box, thereby including them into his/her offer. Once the Buyer has placed an order with the Seller, we will send him/her an e-mail confirming receipt and listing details of the order (order confirmation) without undue delay. This order confirmation does not constitute acceptance of the offer, but is only intended to inform the Buyer that we received his/her order. A contract of sale shall be concluded only when we ship the ordered product to the Buyer and confirm shipping with a second e-mail (shipping confirmation). No contract of sale shall be concluded for products not listed in the shipping confirmation. The Seller shall be the contracting party. The Seller does not intent to offer products for purchase to minors. Our products may only be purchased by people who have reached the age of the majority in accordance with the applicable law. The concluded contract will be stored by the Seller and is available for the Buyer on request. You may request a copy of your contract via e-mail.
For the avoidance of doubt, these Terms and Conditions shall apply to the formation of any such contract as soon as of your review of the products and services advertised on the Site.
3- Consumer's right of withdrawal, incomplete deliveries and damages and faulty products
3.1 Consumer's right of withdrawal
As consumer, the Buyer has the right to notify to the Seller that he/she waives the purchase, without penalties and without indicating any motive, within thirty (30) calendar days as of the day following the delivery of the product.
The Buyer has no right to waive his/her purchase where it is a software program (i) acquired through downloading or forwarding of a key to activate the software program or (ii) unsealed by the consumer.
Withdrawal shall be effected by filing a request form return provided with the order and sending it to the postal address below with returned product(s), before the expiration of the above deadline (30 days):
Attention: Clarins Canada
815 Desserte Est, Autoroute 13,
Laval, QC H7W 5N4
3.2 Incomplete deliveries and damages and faulty products
Clarins is not responsible for damage or loss that may occur to goods after delivery. If a package is lost or damaged after being delivered, it is the responsibility of the buyer.
Clarins undertakes to provide a a) replacement or b) refund for any goods that would be defective or damaged prior to delivery, or if the products received are not the products originally ordered. Clarins will not accept any products opened, products must be kept in the condition in which you received them.
When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge provided you first return the products in your order to us in the condition in which you received them.
When returning damaged, faulty or incorrect orders we will refund (to the original credit or debit card account used to make the online purchase):
a) the full purchase price
b) the delivery charges incurred in delivering the products to you (where only part of an order is returned to us, we may reduce the amount of the delivery charge we refund you to account for the delivery costs of those items sent to you and not returned); and
c) the shipping costs to return the products to us;
provided you first return the products in your order to us in the condition in which you received them. If you fail to return products to us we may charge you for the products or the cost incurred in collecting them from you.
To obtain a refund or exchange of the products to us, please return products within thirty (30) business days as of the delivery date or, where applicable, the discovery of the defect.
The above provisions do not affect your statutory rights.
4- Product Descriptions and Prices
We will take all reasonable care to ensure that descriptions, details and prices of the products appearing on the Site are accurate at the time they are entered onto the system. The Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced or described. If a Product’s correct price is higher than the price stated on our Site, we reserve the right to cancel your order prior to sending you shipping confirmation (as defined above) or to supply it at the previously indicated price.
Product prices are in Canadian Dollars and are stated exclusive of taxes and delivery charges which will be indicated separately on our Site and before order completion.
While we aim to keep the Site as up to date as possible we do not warrant that product descriptions or other content available on the Site are accurate, complete, reliable, current, or error-free.
Products advertised for sale on the Site may be ordered only if the invoice and delivery addresses are within Canada.
The Seller will make every effort to deliver the product within the term indicated on the Site and in any event within thirty (30) days as confirmed of the order. Nonetheless, the times indicated on the website are indicative only. The Seller shall not be liable in any way if delivery takes place at a later date.
The Buyer shall not be entitled to compensation or contract cancellation due to a delay in delivery, unless the delay was caused by the Seller or its supplier, and can be attributed to wilful misconduct or gross negligence. If the delay in delivery exceeds thirty (30) days, the Buyer shall be entitled to withdraw from the contract and shall be refunded of the payments already effected.
To the fullest extent permitted by the applicable law, if the Seller is unable to deliver the ordered product through no fault of its own, because our supplier does not fulfil its contractual obligations, we shall be entitled to withdraw from the contract vis-à-vis the Buyer, if already entered into. In this case the Buyer will be advised immediately of the unavailability of the product. We will then return the sums paid by you within thirty (30) days beginning with the day after the end of the delivery period if we cannot supply the product purchased by you because it is not available.
The Seller ships all orders via a parcel service (Canada Post). All items are insured by the Seller until they have been delivered at your address. In case of incomplete or damaged deliveries, please refer to section 3.2 hereto.
Insofar as it is impossible to effect delivery to the Buyer, because the delivered merchandise does not fit through the Buyer's entrance door, front door, or the staircase, or because the Buyer cannot be found at the address he indicated, although the Buyer was apprised of the delivery date with a reasonable period of time, the Buyer shall bear the costs for the unsuccessful delivery.
6- Due date and payment, default
Payment can be made by credit cards (Visa, MasterCard or American Express). By using and verifying a credit card, you confirm that the card being used is yours. The amount payable will be debited from your account when your order is accepted by us. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to us, we shall postpone delivery and contact you. In that case we shall not be liable for any delay or non-delivery. Credit card details will be processed by means of an SSL (Secured Socket Layer) connection. We shall not be liable for any misuse of information by third parties.
Any Payment will only be deemed effected when our bank account will have been irrevocably credited of the amount due.
If the you are in default or if your account cannot be debited upon acceptance of your order, the Seller shall be entitled automatically and without prior notice to charge daily late payment interests at the rate of (i) 5 % p.a. above the applicable statutory interest rate for professionals, and (ii) the applicable statutory interest rate for consumers, as of those events. The Seller explicitly reserves the right to prove additional damages and collection costs and to claim compensation therefore.
7- Risk and title
The products will be delivered to the place of delivery specified in the Seller’s shipping confirmation. Risk of loss, damage and theft of the products transfers to the Buyer upon delivery.
Products shall remain the property of the Seller until complete and final payment of the purchase price including any transportation charges, taxes and late payment interests. The Buyer will ensure that the goods subject to retention of title remain at all times recognizable as the property of the Seller. In case the Buyer resells or pledges goods that are subject to retention of title, it will notify the third party that the goods are subject to retention of title from the Seller.
If the product is defective, the statutory provisions shall apply.
To the extent permitted by applicable law and except for the limited warranties set forth under section 3.2 above, the seller and its suppliers make, and the buyer receives, no warranties or conditions, express, implied, statutory, or otherwise, and the seller and its suppliers specifically make no representations with respect to products, any conditions of quality, availability, reliability, security, lack of viruses, bugs or errors, hidden defects and any implied warranties, including, without limitation, any warranty of title, merchantability, fitness for a particular purpose, or for hidden defects.
To the fullest extent permitted by applicable law, the seller shall not be liable for any indirect, special, consequential, incidental, multiple, punitive or other indirect damages (including, without limitation, damages for loss of income, loss of savings, loss of clientele, loss of opportunity, loss or corruption of or damage to data, lost profits, costs of recovery or any other damages, even where those damages are considered as direct damages), however caused and on any theory of liability, and whether or not for breach of contract, non-contractual fault, warranty for hidden defects or otherwise, and whether or not the seller or its suppliers or licensors have been advised of the possibility of such damages. To the extent permitted by applicable law, the total cumulative liability of the seller and its licensors and suppliers arising out of these terms and conditions shall be limited to the sum of the amounts paid and owing to the seller for the relevant product during the relevant agreement term.
Nothing in these terms and conditions will exclude or limit our liability to you for any damaged caused by our willful misconduct or gross negligence, or fraud, death or personal injury caused by our negligence, or for any other liability which may not be excluded or limited under applicable law. These terms and conditions shall also not affect your statutory rights that you have as a consumer.
10- Collecting, processing, and using our clients' personal information
11- General terms
11.1 Applicable Law – Jurisdiction
By visiting the Site, you agree that the laws of Canada, without regard to principles of conflicts of laws, will govern these Terms and Conditions and any dispute that may arise between you and Seller. Any dispute relating in any way to your visit to the Site or to any products sold shall be submitted to confidential arbitration in Canada and you consent to exclusive jurisdiction and venue in any such court. Arbitration under this agreement shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to this Terms and Conditions, whether through class arbitration proceedings or otherwise.
If any of these Terms and Conditions are found to be illegal or unenforceable, the other terms will remain in full force.
A party does not waive a right, power or remedy if it fails to exercise or delays in exercising the right, power or remedy. A single or partial exercise of a right, power or remedy does not prevent another or further exercise of that or another right power or remedy. A waiver of a right, power or remedy must be in writing and signed by the party giving the waiver.
12- Auto-Replenishment Service Terms & ConditionsAuto-Replenishment Service is a subscription service offered by Clarins. Clarins reserves the right to change the repeat order benefits, the discount amount and free delivery offer at any time. Auto-Replenishment items will ship automatically based on the frequency you select until you cancel. By placing your order you are authorizing us to charge your chosen payment method for future orders at the frequency you have selected.
12.1 Initiating ServiceOnly items where 'Auto-Replenish' option is available will qualify for Auto-Replenishment benefits. You must be logged in to your account to submit an Auto-Replenishment order. You must save a valid credit card in order to begin your Auto-Replenishment service. This credit card will be charged for subsequent orders.
12.2 BenefitsOn all Auto-Replenishment orders (initial order and recurring orders) you will qualify for 10% off each auto-replenishment item, free shipping, and 3 free samples. If your order contains a mixture of auto-replenishment items and one-time delivery items, only the auto-replenishment items will qualify for the 10% discount. Free shipping only applies to the Standard shipping option. For recurring orders, Customers will receive a random assortment of samples.
12.3 Recurring OrdersYou will receive an email 10 days prior to your next scheduled order that confirms the details of your upcoming subscription order. After your first order, the total cost for each subscription order will be the cost of the item on the day we send you this email plus sales tax, if applicable. The base price of the item will reflect the price listed on the site at the time of the order, which could vary from what you paid on your initial replenishment order. Prices are subject to change without notice. In the event that a product is listed at an incorrect price, Clarins shall have the right to refuse or cancel orders placed for the product at the incorrect price. After placing your initial Auto-Replenishment order on Clarins.ca, subsequent Auto-Replenishment orders do not qualify for promotions and Gift with Purchase offers that may have been available when placing the initial order or may be available on the site at the time the recurring order is placed.
12.4 Managing ServiceYou can edit or cancel your Auto-Replenishment subscriptions at any time through the Auto- Replenishment Service section which can be found in My Account. In this section you can change the frequency of shipments, update your shipping address, skip an order, pause your subscription, and reactivate subscriptions. You can change the default credit card that will be charged for auto-replenishment orders in My Account > Profile > Payment Details.
12.5 PaymentFor your initial Auto-Replenish order you must pay using a credit card, and for recurring orders you must have a default credit card saved in your Clarins account. We regret that you cannot pay using a Clarins eGift Certificate, PayPal, Afterpay or any other alternative payment methods at this time. Credit card failures may prevent order completion. If we are unable to complete a charge, we may retry up to three times. If your credit card payment fails and you do not update your payment details when you are notified, Clarins may cancel your subscription. To update your credit card information, log into your account and visit My Account > Profile > Payment Details or contact Customer Care.
12.6 Add-on itemsIf you have an active subscription as part of the Auto-Replenishment Service and are logged into your account, you will have the option to add items to your upcoming Auto-Replenishment order while browsing on the site. You can add the item as either a one-time delivery or as an auto-replenishment subscription. If you add an item as a one-time delivery, it will not receive the 10% discount. Only those products for which you select “auto-replenish” will receive the 10% discount.
12.7 Club Clarins Rewards ProgramAuto-replenishment orders, both the initial order and recurring orders, are eligible to earn points as part of the Club Clarins Canada Loyalty Program (described below).
12.8 TerminationWe may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been shipped to you.
13.1 Qualified ReferrerIn order to refer someone within the Clarins Refer a Friend program, you must have an active account on Clarins.ca and must have placed at least one order with this account. You can refer up to 10 individuals and can only refer individuals who have not previously created an account or placed an order on Clarins.ca.
13.2 Qualified ReferralA Qualified Referral is defined as a first purchase made at https://www.clarins.ca/ by a person (a "Referred Customer") whom you invite to the program by entering their email address in the My Account/Refer-a-Friend form. You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.
13.3 Referred CustomerThe Referred Customer and the Referrer cannot be the same person (for example, by using a different email address). The Referred Customer must be a “new” customer who has never made a purchase or created an account on Clarins.ca.
13.4 Referral OfferFor you to receive your referral offer as a promotion code, the Referred Customer must first create an account and complete an order on Clarins.ca. To redeem the referral offer, you must log into Clarins.ca with the email address associated with your Clarins.ca account and apply the promotion code during checkout. The offer is available only once for any purchase of products with a value of at least $75. Applicable purchase amount does not include shipping, handling or sales tax charges or the value of an e-Gift Certificate purchase. The offer is valid for 6 months from receipt thereof. The offer cannot be reimbursed or exchanged for cash, in whole or in part, and cannot be sold for a fee. The offer may not be combinable with other offers. Offers are not combinable with the Welcome offer and other major sale events such as Friends & Family, Black Friday and Cyber Monday. The offer is available to Canada residents only. We reserve the right to cancel any order due to unauthorized use of offer and to modify or cancel this promotion due to technical error or unforeseen problems. The offer may not be applied to the purchase of Clarins.ca e-Gift Certificates or Skin Spa Laval Gift Certificates. The offer may not be applied to past purchases. Any promotion will not be granted and may not be redeemed for a future purchase if the initial transaction is canceled or item(s) are returned.
13.5 EligibilityEligibility is limited to individuals only. Clarins Refer-a-Friend Program cannot be used by businesses for affiliate lead generation.
13.6 Right to Close AccountsClarins reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Clarins Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
13.7 Right to Cancel Program or Change TermsClarins reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion.
14- Club Clarins Canada Loyalty Program
14.1 Membership Eligibility and Overview(a) The Club Clarins Canada Loyalty Program (“Program”) is offered at the sole discretion of Clarins. The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals who are legal residents of Canada and who provide and maintain a valid email address are eligible to become members. No purchase is necessary to join the Program. We may refuse to create an account for any reason. Employees and individuals employed by our business partners or vendors are eligible for membership, but may be excluded from certain benefits of the Program.
(b) By joining the Program and becoming a Program member, you agree that you have read, understood and agree to be bound by these Terms and by any changes or modifications we may make. You should review these Terms and the related policies and FAQs frequently as they may change from time to time. These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. The Program or any provisions thereof must be interpreted, applied and adapted as required according to applicable laws in the various provinces of Canada.
14.2 Program Enrollment(a) Eligible individuals may enroll in the Program by visiting the Site and following the Program prompts to register for the Program.
(b) You are required to provide your email address in order to enroll in the Program. You will also need to create an account by providing your name and creating a password in order to access certain Program benefits and rewards. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site.
(c) Only one Program account may be associated with a single email address.
14.3 How the Program Works(a) The Program is our way to recognize and reward our customers for purchasing & using Clarins products, as well as participating in select brand activities. Under the Program, members earn points that they can redeem for complimentary products, Club Clarins Dollars, services and other rewards available through our online rewards catalogue. The more points a member earns, the higher their tier and access to the tier’s corresponding benefits in addition to a more extensive rewards selection! Rewards and tier benefits evolve over time and may be available on a limited basis, so be sure to check the latest offerings on the Site. We also communicate on the Program benefits and promotions through Email & Web Site marketing. Visit our FAQs to learn more about earning points and reaching the Program loyalty tiers.
(b) The Program is a tier-based program determined by the number of points a member has earned within a rolling 12-months basis on eligible purchases and through qualifying activities, beginning on the date when you enroll or reach a new tier. There are 3 tiers with associated benefits:
Tier 1: LIKE 0-1,999 points
Tier 2: LOVE 2,000-7,999 points
Tier 3: ADORE 8,000+ points
(c) When you join, you’ll be automatically eligible for Tier 1, LIKE and associated benefits. Once you earn at least 2000 points during the 12 months following your enrollment or earlier, you’ll be automatically moved up to Tier 2, LOVE. If you earn 8000 points or more in your first year or earlier, you’ll qualify for Tier 3, ADORE.
(d) Your status in a particular tier is good for 12 months from when you first qualify for that tier. After that, you’ll need to have earned enough points to qualify for that tier again to renew. Otherwise you will be in the tier that corresponds to the number of points earned. For example, if you are in Tier 2, LOVE, starting November 1, 2022, you’ll maintain LOVE status until October 31, 2023. If you earn between 2,000 and 7,999 points during this timeframe, we will renew your Tier 2 LOVE status for another 12 months. If you earn less points, you will become a Tier 1 LIKE member starting November 1, 2023 for another 12 months’ timeframe or until you earn enough points to upgrade to another tier.
(e) In order for your purchases & brand activities to qualify for the Program, you must be enrolled in the Program within 30 days of the date of purchase and either (1) be signed into your online account at the time of purchase; or (2) provide your Program member identification (that is, the email address you registered under the Program) when (a) purchasing on the Site and/or (b) submitting your qualifying receipt(s) from an authorized retailer within 30 days of the date of purchase. However, if your membership in the Program is terminated for any reason and you enroll in a new Program account, any purchases made prior to the date you enroll in a new Program account do not qualify for points.
(f) Purchases made on www.Clarins.com earn an additional 20 bonus points per order. Points are earned on dollars spent on the Site excluding provincial and federal sales tax, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time. All points earned from purchases on the Site are pending until your order ships, at which point they are fully matured and capable of redemption.
(g) Purchases made in stores of qualifying retailers in and/or through qualifying retailers’ Canadian websites are eligible for the Program, only if receipts from such purchases are submitted within 30 days of the date of purchase by uploading the receipt or invoice within your loyalty account on the Site. Qualifying retailers are all Canadian retailers of products except those non-qualifying retailers listed in section below.
(h) In addition to purchases, you may also earn points for the following actions on the Site. To earn points, please check to make sure you are a Program member and you have logged into your account before completing the actions below. The number of points, if any, awarded for each action on the Site, is determined by Clarins in its discretion and would be indicated on the Site. Points earned for actions on the Site are subject to a maximum number of points which may be earned for each action per year, as indicated on the Site. The following actions on the Site may earn you points:
• You may earn points for signing up for the Program;
• You may earn bonus points for purchases made on the Site or in select stores during Double Points or other Program events; and
• You may earn bonus points for subscribing into Auto Replenishment (maximum of 4 orders with 1 new subscription per rolling 12 months). To earn points, you must be logged in to your Program account when you subscribe and have had at least your 1st order fulfilled.
(i) Members will not receive points or benefits from purchases made at airport store locations or from purchases made at non-qualifying retailers. Purchases made in retail stores outside of Canada are not eligible for the Program. Non-qualifying retailers are:
• Any physical or legal person who is not engaged in the retail selling of products or services in Canada;
• Any retailers or other physical or legal persons selling products through websites allowing peer-to-peer individual sales, an any all such websites (such as Kijiji or similar websites);
• Any retailers or other physical or legal persons selling second-hand or used products;
• Any retailers or other physical or legal persons selling products of Clarins without being legally entitled to do so.
(j) You may redeem multiple rewards per order on the Site. Note that the value of products redeemed through points on the Site will not be taken into consideration for the purposes of benefiting from Site-wide promotions based on the value of purchases (e.g., additional discounts, free sample offers, free product offers, etc.). You can redeem up to 30,000 points per calendar year (January - December).
(k) Your points will expire if you do not earn or redeem any points in any 12-month period as provided below. You may use your points at any time before they expire. Check your points balance and upcoming expiry dates to redeem them before it’s too late! Points expire if all the following conditions are met:
• You fail to redeem any points or to earn any points for a period of 12 months; and
• You receive from us a notice of inactivity explaining that you must earn or redeem points by a given date or have your points expire, within 30 to 60 days prior to the date of expiration, and you fail to redeem or earn points prior to that date of expiration.
14.4 Program Benefit and Rewards(a) As a member, you earn points that determine which rewards you can redeem, tier levels, and tier benefits. Points may be redeemed for rewards and special offers on the Site according to the point cost of a given item as indicated on the Site from time to time. To redeem rewards & special offers, you must have accumulated the minimum number of points as established by us for a particular benefit. Product rewards and samples are shipped on the Site only. Shipping is free if you are in Tier 3 ADORE, or if you redeem your product reward(s) together with an order of $50 or more before taxes and discounts. Otherwise a $5 shipping fee will be required to ship your product reward to you.
(b) Points may also be redeemed for online Club Clarins dollars, which can be applied towards Site purchases. Once you have chosen to redeem points for Club Clarins Dollars, the reward will be available in your Shopping Bag to apply to a current or future order on Clarins.com. You may apply only one Club Clarins Dollars reward per order. Club Clarins Dollars rewards are for one-time use only. Points may be redeemed for Club Clarins dollars according to the following factor:
• 1500 points = 15$ Club Clarins dollars voucher
• 2500 points = 25$ Club Clarins dollars voucher
• 5000 points = 50$ Club Clarins dollars voucher
(c) Note that Club Clarins dollars will expire if you do not earn or redeem any Club Clarins dollars in any 12-month period. You will be provided with a notice of expiry of Club Clarins dollars within 30 to 60 days prior to their expiry.
(d) Points may never be exchanged for cash. You must be logged into your Program account to use your benefits. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Qualifying members will receive email invitations when event rewards are available if they have not opted-out of receiving Program emails. Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on the Site except as otherwise noted by Clarins. Even though your points expire 12 months (subject to the conditions outlined herein) after they are earned, your initial tier status for the year is determined by the number of points earned in the prior 12 months.
(e) Earning of points and associated benefits are as follows:
Tier 1, LIKE: 0-1,999 points
• 10 Points for every $1 (excluding any charges identified in Section 15.3 (f)) spent on eligible purchases on www.Clarins.com and 10 points for every $1 spent (excluding any charges identified in Section 15.3 (f)) on Clarins products purchased in a Clarins store, or at stores or online at qualifying retailers.
• Access to FREE Discovery & full size Clarins products, as well as Club Clarins Dollars via the rewards catalogue (pending you have minimum 1,500 points)
• 2x Points Birthday Gift valid on your first eligible purchase that month. To receive double points, you need to record your birthday month in your Clarins.com account and be logged into your account when you place your Clarins.com order, or when you upload your in-store receipt. In-store receipts will consider the date when you upload your receipt, not the purchase date.
• Free Standard Shipping for every Site order $50+
• Access to Exclusive Member Events
Tier 2, LOVE: 2,000-7,999 points
• All Tier 1 Benefits
• 12 Points for every $1 (excluding any charges identified in Section 15.3 (f)) spent, This earning rate applies instead of, and not in addition to the Tier 1 points earning rate.
• More rewards & Club Clarins Dollars options in the Rewards catalogue!
Tier 3, ADORE: 8,000 points and above
• All Tier 1 & 2 Benefits
• 15 Points for every $1 (excluding any charges identified in Section 15.3 (f)) spent. This earning rate applies instead of, and not in addition to the Tier 1 and Tier 2 points earning rate.
• FREE shipping on all orders
• VIP Member Events
(f) Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem your accumulated rewards and/or benefits. Depending on the availability of a particular reward, we may be unable to reship offers or rewards if they arrive damaged, if you received the wrong one, or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Care.
(g) Neither accounts nor Program rewards, benefits and/or points may be transferred, shared or combined. Only the member paying for the products may accumulate rewards, benefits and/or points. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time.
(h) Rewards, benefits and points earned through the Program have no cash value, are non-transferable (except as expressly provided in these Terms), and you have no property rights in or to rewards or other Program benefits. Purchase balances and/or points credited to your Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. The sale, barter, transfer (except as expressly provided in these Terms), or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited.
(i) Rewards cannot be exchanged or returned for points, another product or service or a monetary refund.
(j) You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.
(k) We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity by you or any third party.
(l) We reserve the right to change Program benefits, how you earn points and reach each Program tier and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits you may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof.
(m) If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Clarins Customer Care. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
14.6 Termination and Modification(a) The Program and its benefits are offered at our sole discretion.
(b) We may, in our discretion, cancel, modify, restrict or terminate the terms and conditions related to the Program (including in these Terms or our FAQs), as regards all points redemption and earning rules, Tiers structure and conditions, associated benefits, terms and conditions of exercise or expiry of points, and related aspects or features of the Program, at any time without prior notice or with prior written if and as required by applicable consumer protection legislation, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
(c) Notwithstanding the above, any cancellation, modification or restriction of any terms and conditions related to the Program, would be preceded with a prior written advising you of applicable cancellations, modifications or restrictions in accordance with applicable consumer protection legislation.
(d) We will obtain your express or implied consent, as applicable, prior to modifying the number of points you received (other than through redemption, expiry or the application of these Terms), the conversion rate factor applicable to converting Program points to Club Clarins Dollars, or a material increase in the exchange units required to obtain goods or services in a manner that is disproportionate to the increase in retail value of such goods or services.
(e) The Seller reserves the right to amend these Terms at its sole discretion. Any amendments to these Terms will become effective and apply to orders placed as from the sixtieth day following written notice of the amendments on www.clarins.ca or as from such later date as indicated in the notice.
(f) To keep your account active you must log in to your Program account and make a purchase within 24 months. Any suspected abuse of the Program, failure to follow any Terms, membership inactivity for more than 24 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate.
(g) If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting-out of the Program in your account on the Site. If you cancel your membership, you will lose all accumulated points, benefits and tier status.
(h) Cancellation of your membership in the Program is your sole remedy. We have no other obligation, liability, or responsibility to you.