Return Policy

If you would like to exchange or return a product that you bought in stores, we invite you to visit the beauty counter where you bought it. The return or exchange will be done under the retailer return policies. 

We wish to ensure your complete satisfaction while shopping on We will gladly accept the return of any unused item purchased on We cannot accept items that have been opened unless the product is damaged or defective. In case of damaged, defective or incorrect item, please contact us immediately for assistance at 1-888-328-1922.

  • Items must be returned to us, unopened and in original packaging, with all accessories, within 30 days of the ship date.

  • Refunds are made to the original form of payment, with the exception of electronic Gift Certificates, in which case a new electronic Gift Certificate will be emailed to the original recipient.

  • If a Beauty Set is being returned, all products in the Set must be returned.

  • If your order contained a gift with purchase, all products composing the gift with purchase must be returned along with the items you wish to return.

Return Procedure

  • On the return form, please print the product item number, description, quantity and reason code for each product returned.

  • Carefully pack your return in the original packaging with the completed return form to prevent damage during transit and ensure a quick processing.

  • Affix the return label and send the box back to us with a carrier of your choice (we suggest registered mail).

If a return label is not available, please address your package to:

Clarins Canada
Return Processing 
815 Desserte Est, Autoroute 13
Laval, QC H7W 5N4

If the return form is not available, please include your name, email address, order number and item number, along with the reason for return.

If you have any questions regarding a return order, please call our customer service center at 1-888-328-1922 or email us directly at We will be happy to assist you.

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To speak to our customer service representative,
give us a call at 1-888-328-1922

Monday - Thursday 9:30 AM to 5:30 PM and Friday 9:30 AM to 3:00 PM (EST)
(Excluding holidays)


Alternatively, you may also
email us at