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Return Policy

Click here to download the Return Form.

If you would like to exchange or return a product that you bought in stores, we invite you to visit the beauty counter where you bought it. The return or exchange will be done under the retailer return policies. 

We wish to ensure your complete satisfaction while shopping on Clarins.com. We will gladly accept the return of any item purchased on Clarins.com that meets one of the following reasons below:

  • Product damaged during transport
  • Wrong product shipped
  • Product does not meet my expectations
  • Faulty texture/fragrance/allergy
  • Faulty device/container product
  • I do not like the gift I’ve received

Items must be returned to Clarins Canada in their original packaging within 30 days of the ship date.

Refunds are made to the original form of payment, with the exception of electronic Gift Certificates, in which case a new electronic Gift Certificate will be emailed to the original recipient.

If a Beauty Set is being returned, all products in the Set must be returned.

If your order contained a gift with purchase, all products composing the gift with purchase must be returned along with the items you wish to return.

If you have an allergic reaction to any Clarins product, please contact us immediately at the following number (toll free): 1-888-328-1922

Return Procedure

If you wish to return or exchange one or more products purchased on www.clarins.com, we invite you to follow the below procedure:

  • Print the Return Form and complete all the required fields.

  • On the return form, please write the product item number, description, quantity and return code for each product returned.

  • Carefully pack your return in the original packaging to prevent damage during transit. To ensure a quick processing, make sure you print and complete the return form and enclose it in the package.

  • Send the package back to us with the carrier of your choice (we suggest registered mail) to the following address:

    Clarins Canada
    Return Processing
    815 Desserte East, Highway 13
    Laval (Quebec) H7W 5N4

If you have any questions regarding a return order, please call our customer service center at 1-888-328-1922 or email us directly at contact@clarins.ca. We will be happy to assist you.

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Contact Us

To speak to our customer service representative,
give us a call at 1-888-328-1922

Monday - Thursday 9:30 AM to 5:30 PM and Friday 9:30 AM to 3:00 PM (EST)
(Excluding holidays)

or

Alternatively, you may also
email us at contact@clarins.ca