My Account

My Account


  1. How do I register for an account?

    Setting up your account is fast and easy. Simply click the register link in the Sign In/Register area, enter the information required and click OK.


  1. Is my personal information secure?

    The information you supply is confidential. Personal information will only be used by Clarins for order shipments or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission.


  1. I forgot my user ID or my password.

    You can request a new password from the Sign In section of the site. Click on the “forgotten password” link, enter your email address and confirm your request. A new password will be emailed to you.
  2. How can I update my profile?

    You can change or update personal data within the account settings of the My Account section.


  1. How can I unsubscribe from email newsletters?

    Simply click the "unsubscribe" link at the bottom of any email you receive from us. You cannot unsubscribe from emails relating to your order.
  2. Why am I not receiving the email newsletters?

    Occasionally, changes from your email provider may prevent you from receiving the Clarins newsletters you have registered for. Follow these simple steps to be sure Clarins' emails are reaching your inbox!
    1. Register for our emails at
    2. Visit the Spam section of your email account and search "clarins"
    3. Find any Clarins email and click "Not Spam" at the top of the page
    You can also add us to your contacts list!

Can’t find the answer to your question?