Contact Us | Frequently Asked Questions

FAQ

01. I am having trouble accessing the site?

02. Is my personal information secure?

03. How can I unsuscribe from email newsletters?

04. I forgot my user ID or my password?

05. How do I register for my Account?

06. How can I update my profile?

07. Where can I purchase Clarins products?

08. How do I use Clarins products?

09. How can I find the right products for me?

10. What types of ingredients are used in Clarins products?

  FAQ ANSWERS

01. I am having trouble accessing the site.

To view the complete Clarins website, you need to have JavaScript activated and Macromedia Flash installed. You can activate JavaScript in your browser's settings or options area. Flash is free and easy to install.

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02. Is my personal information secure?
The information you supply is confidential. Personal information will only be used by Clarins for order shipments or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission. 

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03. How can I unsubscribe from email newsletters?
You can change your account preferences at any time by updating your personal data in the My Account section or by simply clicking the "unsubscribe" link at the bottom of any email you receive from us.

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04. I forgot my user ID or my password.
You can request a new password from the Sign In section of the site. Click on the “forgotten password” link, enter your email address and confirm your request. A new password will be emailed to you. 

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05. How do I register for my Account?
Signing up is fast and easy. Simply click the register link in the Sign In/Register area, enter the information that is required and click OK. 

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06. How can I update my profile?
You can change or update personal data within the account settings of the My Account section.

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07. Where can I purchase Clarins products?

Almost all Clarins products are available for purchase on clarins.com. You can also shop at one of our authorized retailers online and offline and at our standalone stores. For the Clarins counters nearest you, please go on our online Store Locator. 

08. How do I use Clarins products??

Every product on this website is accompanied by application advice. Tips and a video for each product can be found on its product page and in the How to Apply section. You can also have a loot at our Application Methods.

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09. How can I find the right products for me?
You can use our online Beauty Consultation to guide you through our collections and help create your personalized skin care program. You’ll be asked simple questions about your skin, your concerns, your preferences and what you’re looking for. We will provide you with a list of the best products to create a personalized beauty regimen. Your Beauty Consultation will be presented and stored in your Clarins Profile under My Beauty Shelf. 

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10. What types of ingredients are used in Clarins products?
All Clarins products contain natural botanicals and other gentle ingredients. You can learn more by reviewing the ingredients section found within each product page on the site or by accessing the Why Clarins section. 

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