Privacy & Security | Privacy Policy

1- Introduction

Clarins is committed to protecting your privacy. We manage your personal information in accordance with applicable laws. This Privacy Policy outlines the principles and practices we follow in protecting your Personal Information (as defined below).

This Privacy Policy is applicable to all the services offered by, and the website www.clarins.com operated by, the company Clarins S.A, whose registered offices are located at 4 rue Berteaux Dumas, 92 200 Neuilly sur Seine, FRANCE. Personal Information gathered about you and processed in accordance with this Privacy Policy is controlled by Clarins. 

Please read the following Privacy Policy to understand how we use your Personal Information after it has been collected by us. Please read through this Privacy Policy before submitting any of your Personal Information to us. 

If you have any questions about this Privacy Policy at any time, please contact the data protection manager at privacy@clarins.ca.

This Privacy Policy may be updated from time to time. The date of the most recent revisions will appear on this page. In case of such an update we will post a prominent notice on our website notifying you of the change. You will also be notified via Email of the changes to the processing activities and asked for your consent. Your consent to the changes will be implied if you do not oppose to them within 30 days after you have been given notice.

2- When do we collect Personal Information?

“Personal Information” that we shall collect and process about you will consist of any information which identifies you  and that may be generated though the above services or websites such as but not limited to your name, e-mail address and postal address (as further developed under section 3 hereto). We collect Personal Information from you when you do the following through our website:

• visit the website;

• register on the website;

• submit any other queries online.

3- What Personal Information do we collect from you?

We collect Personal Information from you including your:

• name;

• postal address;

• phone number;

• e-mail address;

• any other Personal Information provided by you; and

• your IP address, information about the websites you visit and your trends as a user as explained in section 7 and 9 of this Privacy Policy.

Please note that we will only collect and use Personal Information that we believe is necessary to fulfill the purposes identified in this Privacy Policy. 

4- What do we do with your Personal Information?

When you give us any Personal Information as indicated above, we use your Personal Information to:

• administer this website;

• improve your browsing experience;

• enable the use of the services made available on this website;

• provide you, with your express consent where required by law, with information by e-mail, sms, mms, faxes, phone calls (automated or not), post, or any other communications means, about the latest news or special offers from Clarins which may be of interest to you unless you have opted to be excluded from these communications. You can inform us at any time and for free if you no longer wish to receive such information by sending us an e-mail at: privacy@clarins.ca.

 • respond to your submitted queries.

Back to top

5- Who do we disclose your Personal Information to?

We may disclose Personal Information collected via the website to third party service providers who perform services on our behalf based on our instructions in order to help us operate the website, process your orders and queries or otherwise manage the customer relationship between you and us. These third parties may be located in or out of the European Economic Area (“EEA”), including in countries that do not provide the same level of data protection as in your country of residence. In such a case, we will ensure either (i) to obtain your unambiguous consent to share your Personal Information with these third part service providers, (ii) to use third party service providers self-certified under the Safe Harbour Program, or (iii) to enter into appropriate data transfer agreements conforming to the Standard Model Clauses established by the European Commission, to the extent required by the applicable law. In all cases, we will take all reasonable steps to ensure that the information will not be used for purposes not relevant to the purpose for which it was collected. 

If you have any questions about the collection, use, disclosure or storage of your personal information by our third party service providers please contact the data protection manager at privacy@clarins.ca. By contacting the data protection manager at privacy@clarins.ca you may also obtain written information about our policies and practices with respect to our use of third party service providers. 

The Personal Information you submitted when you register on this website and the information concerning your use of the website will be shared with Clarins and any of its affiliated companies so that they can send you information about their products if you have consented by ticking the relevant box. These organisations are in the cosmetics industry and the information that you will be sent will relate to their products only.

Otherwise, we will only disclose Personal Information to government bodies and law enforcement agencies, successors in title to our business, or in connection with any legal proceedings or prospective legal proceedings, or to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and reducing credit risk as permitted by law), the whole in accordance with applicable law. In this case we will inform you about the disclosure and the entity we disclosed your Personal Information to. 

Back to top

6- Cookies and Web Beacons

When you view our websites we may store information on the hard drive of your computer in the form of a "cookie" (essentially a small text file or single GIF). Cookies allow us to tailor the websites to your interests and preferences. For example, a cookie might contain information about the web pages you have visited on the website, which could allow us to customise your next visit to the websites. However, cookies do not allow us access to the rest of your computer.

Most Internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the website.

Back to top

7- Linking to other websites

The website contains hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Back to top

8- IP Addresses

We study visitor trends since we are interested in the successful dissemination of information through the websites. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit.  Analysis software is used to generate reports which help us to learn more about how we can enhance your experience with the websites. This information is not used to develop a personal profile of you. The log files are regularly purged. An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet.  Generally, an IP address will change every time your computer connects to the Internet.  However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed Personal Information.  This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.

Back to top

9- Your rights concerning your Personal Information

In accordance with applicable law, you have the right to request access to the Personal Information that we hold on you and to have any errors or omissions in that information corrected. You may also request that Personal Information be deleted as well as object, free of charge, to the processing of your Personal Information for direct marketing purposes.  Please address written your request to the data protection manager via e-mail or at Clarins Group, CRM Department, 9 rue du Commandant Pilot, 92200 Neuilly sur Seine, FRANCE. We will address your queries in accordance with the applicable legislation. 

Back to top

10- Safeguarding your Personal Information

Clarins will protect your Personal Information in a manner appropriate for the sensitivity of the information and will make every reasonable effort to prevent any loss, misuse, disclosure or modification of your Personal Information, as well as prevent any unauthorized access to your Personal Information.

We will retain your Personal Information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes and will destroy records containing your Personal Information once the information is no longer needed by using appropriate security measures. 

Back to top

11- User Consent

Please note that by using this website and providing us with your Personal Information, you voluntarily and expressly consent to the collection, use and disclosure of your Personal Information by Clarins in accordance with the terms of this Privacy Policy.

Back to top